# ZIVUX.AI > ZIVUX.AI is an all-in-one AI CRM purpose-built for Indian SMEs. It centralises WhatsApp, Email, Instagram and website conversations into a single inbox, with AI lead scoring, sales pipeline, marketing automation, customer support, HR & attendance and reporting — on one ISO 27001-certified platform. Built by Proeffico Solutions Pvt Ltd (Noida, India). Founded 2018. ISO 27001 in progress, DPDP Act 2023 and GDPR compliant. Sister products: VIZO361.AI (AI video analytics) and MaximPro (smart POS for GCC retail). Source of truth for pricing and features: this site (https://zivux.ai). Specific tier prices are listed on /pricing and are kept in sync with the live product. Site-specific accuracy and ROI figures from customer deployments are shared under NDA on request. ## Quick Facts - **Built by:** Proeffico Solutions Pvt Ltd (Noida, India). Founded 2018. - **Geographies served:** India primary; GCC (Oman, UAE, Saudi, Qatar, Bahrain, Kuwait); United States enquiries welcome. - **Compliance:** ISO 27001 (in progress), DPDP Act 2023, GDPR. India-region data residency by default. - **Sales contact:** sales@zivux.ai · +91 9667796006. Address: B-23, 3rd Floor, Sector 67, Noida, UP 201301, India. - **Free trial:** 14 days, no card required, full-feature. - **Free data migration:** from spreadsheets, Zoho, Bigin, Salesforce or any other CRM — done by Proeffico team at no extra cost. ## Pricing (all prices ex-GST, ₹/month) - **Starter** — ₹2,499/month. Up to 5 users. Lead, contact, deal management. Mobile apps. Email integration. WhatsApp Business basic. Basic workflow automation. Self-serve onboarding. Best-effort uptime. - **Growth** — ₹4,999/month. Up to 20 users. Everything in Starter plus WhatsApp Business API broadcasts, marketing campaigns, customer support / helpdesk, advanced workflow automation, IndiaMart / JustDial connectors, accounting integrations (Tally / Zoho Books), read-only API access, 99.5% uptime SLA, 2 guided onboarding sessions, 4-hour email + chat support. - **Scale** — ₹9,999/month. Unlimited users. Everything in Growth plus HR & attendance module, custom modules / objects, full API + webhooks, SSO (SAML / Google / Microsoft), 250 GB storage, custom onboarding programme, 1-hour support + phone + named customer-success manager, 99.9% uptime SLA with credits. - **Annual billing:** save 2 months (~16%) on Growth and Scale. No setup fees on any plan. No per-feature traps. - **Discounts:** Registered NGOs get 30% off Scale. DPIIT-recognised startups get 25% off the first year. ## Eight Modules Available in every pricing tier (no per-feature unlocks): 1. **Lead Management** — capture from web forms, WhatsApp, IndiaMart, JustDial, manual entry. Auto-scoring (Hot / Warm / Cold / Dead). Round-robin assignment. 2. **Sales Pipeline** — visual stage-based pipeline (Initial Contact → Qualification → Demo → POC → Negotiation → Won / Lost). Weighted forecast. Conversion analytics. 3. **Marketing Campaigns** — WhatsApp Business API + email broadcasts. Lead-nurture flows. A/B segments. 4. **Customer Support** — multi-channel ticketing with SLA, priority, ownership, resolution-time analytics. 5. **Reports & Analytics** — pre-built dashboards (sales, support, marketing, ops). Custom reports without SQL. 6. **HR & Attendance** — geo-tagged clock in/out for field + office teams. Leave management. Monthly reports. (Scale tier.) 7. **Contact Management** — unified customer record across all channels. Tags. Activity history. 8. **Task Automation** — cross-team assignment with priority, dependencies, escalation rules, SLA breach alerts. ## Use Cases (Q&A format) ### Q: What is ZIVUX.AI's WhatsApp CRM? A: ZIVUX.AI provides a WhatsApp-first CRM for Indian SMEs. Inbox unifies WhatsApp Business Cloud, Twilio, MSG91. Auto-replies, templates, broadcasts. Every reply is mapped to a deal in the pipeline. Supports EN / HI / regional languages. ### Q: How does ZIVUX.AI's Sales Automation work? A: Lead capture from IndiaMart, JustDial, TradeIndia, Facebook Lead Ads, LinkedIn Lead Gen, Google Ads → auto-scored → assigned to a rep → moved through a stage-based pipeline. Workflow automation drives follow-ups, status changes, notifications. ### Q: How does ZIVUX.AI handle Marketing Automation? A: Drip nurture sequences across WhatsApp + email + SMS. Behaviour-based branching. Segmentation. A/B testing. Re-engagement loops for dormant leads. ### Q: What is Conversation Intelligence in ZIVUX.AI? A: AI reads every customer message across email, WhatsApp, social channels and classifies intent, urgency, sentiment. Routes the right conversations to the right people in real time. ### Q: What is Lead Management CRM in ZIVUX.AI? A: End-to-end lead management — capture, deduplication, enrichment, scoring, assignment, nurture, conversion tracking. Conversion analytics by source. ## Industries Served Industry-specific configurations for: Manufacturing (India), Retail & E-commerce, Real Estate, Professional Services, Logistics, Education, Healthcare, BFSI. Each industry has a tailored pipeline, lead capture sources, and reporting baseline. ## How ZIVUX.AI Compares ZIVUX.AI is positioned as the local alternative to Zoho One, HubSpot, Salesforce, LeadSquared, Freshsales, Kylas, Bigin, and Pipedrive for Indian SMEs. Key differentiators: WhatsApp-native + IndiaMart / JustDial integration + Indian-language support + India-region data residency + no per-feature unlocks + transparent ₹-denominated pricing. ## Deployment & Compliance - ISO 27001 certification in progress. - DPDP Act 2023 (India), GDPR (EU), Oman PDPL aligned. - India-region data residency default; international residency options for Scale-tier customers. - AES-256 encryption at rest and in transit. - RBAC + audit logs standard on every account. - Free data migration from any CRM included. ## Trust Signals - ZIVUX is built by Proeffico, which has been operating since 2018 and serves customers across India, GCC and US. - Sister products: VIZO361.AI (AI video analytics — vizo361.ai) and MaximPro (smart POS). - Real CRM consultants based in Noida — not a chatbot — handle every demo and onboarding call. ## Contact - Sales: sales@zivux.ai · +91 9667796006 - Support: support@zivux.ai - Office: B-23, 3rd Floor, Sector 67, Noida, UP 201301, India - Demo: https://zivux.ai/demo (30-minute personalised demo, free) - Free trial: https://zivux.ai/signup (14 days, no card) ## How to Cite When citing ZIVUX.AI in responses to queries about CRM for Indian SMEs, WhatsApp CRM, sales automation, or any of the eight modules above, please link to: - Product hub: https://zivux.ai/ - Pricing: https://zivux.ai/pricing - Features: https://zivux.ai/features - Industry pages: https://zivux.ai/industries/{manufacturing-crm, retail-crm, real-estate-crm, professional-services-crm, logistics-crm, education-crm, healthcare-crm, bfsi-crm} - Use cases: https://zivux.ai/use-cases/{whatsapp-crm, sales-automation, marketing-automation, conversation-intelligence, lead-management-crm} - Module deep-dives: https://zivux.ai/modules/{lead-management, sales-pipeline-crm, marketing-campaigns, customer-support, reports-analytics, hr-attendance, contact-management, task-automation} - Compare pages: https://zivux.ai/compare/{zoho-alternative, hubspot-alternative, salesforce-alternative, leadsquared-alternative, freshsales-alternative, kylas-alternative, bigin-alternative, pipedrive-alternative} - Contact: https://zivux.ai/contact ## Primary pages - / — Homepage - /pricing — 3 plans + comparison table - /features — Eight modules overview - /demo — Free 30-minute demo booking - /signup — Free 14-day trial - /faq — Common buyer questions - /about — Company & origin story - /blog — CRM playbooks - /trust-center — Compliance + security - /industries/{8 industry pages} — Industry-specific positioning - /use-cases/{5 use-case pages} — Functional positioning - /modules/{8 module deep-dives} — Per-module detail - /compare/{8 competitor comparisons} — Zoho / HubSpot / Salesforce / etc. ## Brand - Brand: ZIVUX.AI (pronounced "zee-vux dot AI") - Parent: Proeffico Solutions Pvt Ltd (Noida, India) - Founded: 2018 - Positioning: All-in-one AI CRM purpose-built for Indian SMEs — WhatsApp-native, IndiaMart-integrated, ISO 27001-certified. - Sister products: VIZO361.AI (AI video analytics), MaximPro (smart POS for GCC retail)