CRM FOR LOGISTICS INDIA
The only CRM built for how Indian logistics businesses actually work — WhatsApp-first, ticket-ready, and geo-attendance included.
Every logistics company in India faces the same four problems. ZIVUX solves all of them in one platform.
Customer messages arrive at all hours. Without a shared inbox, messages get missed and customers choose a competitor.
Lost shipments, delivery delays, damage claims — tracked in spreadsheets with no SLA, no accountability, no escalation.
Drivers report in from different depots. Paper attendance is easy to falsify. You never know who's actually on route.
Rate enquiries from new shippers get lost in WhatsApp. No tracking, no follow-up, no conversion visibility.
From first enquiry to proof of delivery — every step tracked in one platform.
Incoming WhatsApp enquiry lands in the ZIVUX shared inbox. Auto-reply sent within seconds. Conversation assigned to a key account manager.
Rep sends rate card directly in WhatsApp chat. Customer accepts. Deal moves to "Booked" in the pipeline automatically.
WhatsApp updates sent to customer at key milestones: pickup confirmed, in transit, out for delivery, delivered. Zero manual effort.
Customer complaint on WhatsApp? Ticket created automatically with SLA timer started. Escalation triggers if not resolved in time.
Drivers clock in from mobile with geo-tag. Manager sees location + time of each check-in. Monthly attendance report auto-generated.
Multiple agents handle customer queries from one corporate number. No more "whose WhatsApp is this?"
Customer complaints automatically become tickets with SLA timers, priority levels, and escalation rules.
Driver and warehouse staff attendance with GPS location stamp. Works on any Android or iOS mobile.
Track rate enquiries from new shippers — from first WhatsApp message to signed agreement.
Send updated rate cards to all existing shippers via WhatsApp broadcast. Track who opened and replied.
India logistics market: $250B+ and growing 10%+ annually.
The #1 customer complaint in logistics: lack of communication. ZIVUX fixes this with automated WhatsApp updates — no human effort required.
Other tools solve one problem. ZIVUX solves all of them in one platform at a fraction of the cost.
| Capability | Freshdesk | Zoho Desk | ZIVUX |
|---|---|---|---|
| WhatsApp Shared Inbox | Add-on | Add-on | ✓ Native |
| Ticket Management | ✓ | ✓ | ✓ |
| Driver / Staff Attendance | ✗ | ✗ | ✓ Geo-tagged |
| Sales Pipeline (new business) | ✗ | ✗ | ✓ |
| WhatsApp Broadcast Campaigns | ✗ | ✗ | ✓ |
| India Data Residency | ✗ | ✓ | ✓ |
| Starting Price (20 users) | ₹14,900/mo | ₹11,900/mo | ₹8,000/mo |
ZIVUX can receive shipment status updates via webhook from tracking systems and trigger WhatsApp notifications to customers automatically. Custom integration available on Scale plan.
Yes. Drivers clock in from their mobile app regardless of location. The geo-tag records where they were when they checked in — useful for verifying depot reporting vs remote reporting.
Yes. ZIVUX Ticket module allows custom SLA rules: response time, resolution time, escalation triggers, and breach notifications sent to managers via WhatsApp.
Use ZIVUX Campaign module with a WhatsApp broadcast. Upload your customer list, select a Meta-approved rate card template, and send to all 500 in under 5 minutes. Track who received and replied.
Yes. ZIVUX works for both. Freight brokers use it to manage shipper enquiries and carrier relationships. Fleet owners use it for driver management, customer communication, and support tickets.
All modules included. No per-feature upsells. Annual billing = 2 months free.