Use Case
Conversation Intelligence — purpose-built for Indian SMEs on ZIVUX.AI
WhatsApp threads, sales calls, support tickets and emails — all transcribed, analysed by AI, and surfaced as the next best action for the rep and the manager.
What conversation intelligence does
Most CRMs capture WHAT happened (deal moved to Proposal). ZIVUX captures WHAT WAS SAID — and uses it to predict, prescribe, and coach. Sales calls auto-transcribed and analysed. WhatsApp threads scored for buying intent. Support tickets flagged for sentiment shift.
What gets analysed
- Call transcripts — every sales/support call recorded (with consent), transcribed in EN/HI, speaker-diarised.
- WhatsApp threads — buying intent score updated after every reply.
- Email threads — tone, urgency, objections detected and tagged.
- Support tickets — sentiment shift alerts (e.g. "calm → frustrated" triggers manager pull-in).
What the manager sees
- Deal-stage prediction — "This deal has 73% probability of closing within 14 days." (Calibrated to your historic win/loss.)
- Coachable moments — "Rep ignored the pricing objection at 4:32 of the call. Here's the suggested rebuttal."
- Objection tracking — top 5 objections this month, by product/segment, with which reps handle them best.
- Talk-listen ratio — reps who do most of the talking close less. Auto-flagged.
- Filler word and pace coaching — gentle nudges, not punishment.
- Sentiment trend per account — early-warning signal for churn.
Privacy & consent
All recording is consent-first. Customers see a "this call may be recorded for quality" prompt. Recordings are stored encrypted at rest, retention configurable per customer (default 90 days). DPDP Act 2023 + GDPR-aligned by design.