Comparison
ZIVUX.AI vs Wati — a better Wati alternative for Indian SMEs
Wati is a solid WhatsApp Business API inbox and broadcast tool. But as your team grows you end up bolting a separate CRM, helpdesk and reporting stack around it — and paying per agent on top of WhatsApp conversation costs. ZIVUX.AI is a full CRM with WhatsApp built in: sales pipeline, support tickets, marketing and HR on one ISO 27001 platform, from ₹1,999/mo.
The honest comparison
| Capability | Wati | ZIVUX.AI |
|---|---|---|
| WhatsApp Business API + shared inbox | ✓ Core strength | ✓ Built-in |
| Full sales CRM & pipeline | ⚠ Limited / via add-ons | ✓ Native |
| Support tickets & SLAs | ⚠ Basic | ✓ Included |
| AI lead scoring & nurturing | ⚠ Chatbot-led | ✓ Built-in |
| HR / attendance module | ✗ | ✓ Included on Scale |
| Pricing model | Per agent + WhatsApp conversation costs | Flat per-tenant from ₹6,000/mo + WhatsApp pass-through |
| India regional language UI | Partial | EN + HI shipped, AR live |
| ISO 27001 + DPDP + GDPR | ✓ | ✓ |
When Wati still wins
If all you need is WhatsApp broadcasts and a shared inbox — and you already have a CRM you love — Wati does that job well. ZIVUX is for teams who want the CRM, support desk and WhatsApp to be one system, with one bill and one login.
Why teams switch to ZIVUX
- One platform instead of a WhatsApp tool + CRM + helpdesk licences.
- WhatsApp is native to the CRM — every chat logs to the right deal automatically.
- Predictable flat ₹ pricing per org, not per-seat creep.
- An AI agent qualifies and nurtures leads on WhatsApp 24/7 — see the WhatsApp AI agent.
- Built-in WhatsApp customer support — shared inbox + tickets.